Shipping policy
ModernNook Shipping & Delivery Policy
At ModernNook, we believe cultivating a beautifully curated space shouldn't come with a premium price tag. To bring you unique, high-quality home goods directly from our design and production partners, we source and ship our pieces directly from our global fulfillment network. By skipping the traditional retail storefront, we pass those structural savings directly on to you.
1. Shipping Destination & Eligibility
- U.S. Shipping Only: ModernNook only ships to addresses within the United States. We do not offer international shipping at this time.
- Address Restrictions: We are currently unable to ship to P.O. Boxes, military bases (APO/FPO/DPO), or U.S. territories.
2. Order Processing Time
Orders typically require 1–3 business days of processing before shipment. During peak periods, processing may take up to 5 business days. Delivery estimates include processing time plus shipping transit time.
3. Shipping & Delivery Windows
We ship to customers in the United States through fulfillment partners. Shipping origin and delivery timing vary by product.
Items marked ‘Ships From US’:
Estimated transit time is 3–5 business days after shipment. Including standard processing, estimated delivery is 4–8 business days after purchase.
Items shipping from overseas:
Estimated transit time is 10–15 business days after shipment. Including standard processing, estimated delivery is 11–18 business days after purchase.
During peak periods, longer processing may extend these estimates. Carrier delays, customs processing for overseas shipments, and other disruptions may also affect arrival times. These delivery windows are estimates, not guarantees.
4. Tracking Your Shipment
We believe in complete transparency.
- As soon as your order is handed over to the carrier, a shipping confirmation email containing a tracking link will automatically be sent to you.
- Tracking links can take 24 to 48 hours to fully update and show movement after the initial scan.
5. Multiple Packages
Orders containing multiple items may ship separately and arrive on different dates.
6. Lost or Delayed Packages
While we partner with elite domestic and international carriers, logistics delays can occasionally happen due to customs holding times or severe weather. If your package has not updated its tracking status or arrived within 20 business days, please reach out to our guest support team at modernenookcare@modornenook.com so we can immediately investigate and resolve the issue for you.